Returns and Requests for Credits

Under Australian Consumer Law, the Australian Competition & Consumer Rights Commission sets out Consumer Rights & Guarantees to protect both Consumers and Retailers.

In Australia, you can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. Misused a product in any way that caused the problem. Knew of or were made aware of the faults before you bought the product. Asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.

The remedy you’re entitled to will depend on whether the issue is major or minor.

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.

All goods for return must be sent at the buyer’s expense within 7 working days back to ADAPTIVE EQUIPMENT unless otherwise arranged. Products may be returned to ADAPTIVE EQUIPMENT only with prior verbal or written permission from an authorized representative of ADAPTIVE EQUIPMENT

All approved Returns must be shipped at Buyer’s cost and must be properly packaged and include a copy of the original invoice as instructed by ADAPTIVE EQUIPMENT. Product returns which are not Approved Returns, or not otherwise consistent with the ADAPTIVE EQUIPMENT Return Policy WILL NOT BE accepted by ADAPTIVE EQUIPMENT and may not be suitable for credit/return.

Items of an electrical or electro-mechanical nature are not returnable unless otherwise faulty on receipt of such goods. Non-stock items or custom made or modified items specifically ordered in are not returnable under any circumstances.

The company does not give cash refunds. All refunds are either by Eft or onto a Credit Card.